Innovation Award

Innovation Award

• Türkiye

  The Türkiye Kart Project is an innovation and technology initiative developed as part of the country’s digital transformation.

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• Spain

  The Chaotic Warehouse project was initiated to comprehensively address prevailing inefficiencies in parcel management within Correos offices.

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• Portugal

  Helena is CTT’s new assistant for Customer Support. Powered by Generative AI, she is able to interact with our customers, in natural language, and help them get their questions solved.

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• Hungary

  The Hungarian fulfilment market is a dynamically developing, unsaturated market, where forecast growth in the coming years is nearly 30%. Magyar Posta Zrt. has been investigating options for entering the fulfilment market, typically through a joint venture or strategic agreements, for a number of years. In 2023 Magyar Posta Zrt. completed a warehouse logistics development, creating an automated, robotised warehouse.

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• Georgia

  Georgian Post presents the stamp “Georgia” which was created under the marketing project “What expresses your Georgia”. The postal stamp has been created by an artificial intelligence.

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• Netherlands

  The feedback button, the button in the PostNL App and on the PostNL website, allows consumers to always be in direct contact with our deliverers. Do you want to thank your deliverer for their ever-present smile at the door or when they go the extra mile?

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• Switzerland

  In collaboration with SodaStream (www.sodastream.ch) Swiss Post has developed a simplified Co2 cylinder exchange system for its customers in just eight months. This unique complete solution impressed SodaStream, which then transferred its existing logistics solution from a competitor to Swiss Post.

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• Poland

  The Crypto Stamp was created by the National Postal Operator – Poczta Polska S.A. An engaged community has been created around the project, which co-determines the development of the entire concept of the collection of Crypto Stamps within this innovative project.

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• Luxembourg

  “C-First” CX Initiative, a revolutionary complaint handling process to provide peace of mind and a strong and lasting emotional link with the customer.

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• Germany

  Currently the Deutsche Post AG is obliged by regulation, to ensure the sale and shipment of letter and parcel products by person operated branches in municipalities with more than 2,000 inhabitants.

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• France

  Since 2021, La Poste has been facing a decrease in office traffic, accompanied by a downward trend in the volume of mail exchanged at national and international level. To consider this new paradigm, our Digital Transformation program has been allocated an exceptional investment of 90 million euros over 4 years in order to digitize our postal and banking processes, bring new services to customers and employees and modernize our information system.

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• Estonia

  Omniva has been committed to the development of parcel locker-based services for more than 10 years. We have established a network of 1,236 parcel locker locations with more than 160,000 compartments across the Baltic region.

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• Austria

  The WUMS-App stands out in the fleet management technology landscape, introducing a shift in tailor-made vehicle maintenance and control standards.

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