Innovation Award

Austria

Austrian Post (www.post.at), Nuki Home Solutions (www.nuki.io) and A1 Telekom Austria (www.a1.net) are working together to establish an in-home-delivery service for e-commerce customers based in Austria. The goal is to make existing conventional doors in Austrian households retrofit smart in order to make them accessible for Austrian Post’s couriers accessible, so that they can detect, open and close the doors of the customers when attempting a delivery.

After a brief internal trial period in 2020 that served as a proof-of-concept, the project team did a public open trial period with real customers for their real orders in 2021. During that trial period from July to December, over 100 participants in Vienna,

Lower Austria and Graz have been chosen to participate. Over 1 600 parcels have been shipped to these customers and out of the qualified delivery attempts (access was only granted to regular couriers, not to temporary replacements), more than 75% have been successfully delivered inside of the home without the customer interacting in any way.

The Nuki smart lock is mounted on the inside of the existing door lock and ready to be used within 3 minutes without any further assistance. No screws, no drills.