Innovation Award

Estonia

Omniva’s Innovation Project To Increase Efficiency Of Parcel Machine Usage

To address these challenges, Omniva initiated and implemented the innovation project in 2022 to improve customer experience and increase efficiency of the usage of parcel machine network:

• Multiple parcel storage and delivery to the customer from a single locker – an innovative solution where parcels sent to the same recipient in the same parcel machine are stored in a single locker and are made available to the customer via a standard (single parcel) delivery process and at a standard delivery speed.
• Mobile parcel machine – an innovative solution with all the functionality of a standard parcel machine where the parcel machine is built into a trailer that can be easily transported to different locations as needed. It is possible to deliver parcels to a mobile parcel machine if the parcel does not fit into a conventional parcel machine to relieve the workload of a post office / postal station during holiday periods