Innovation Award

Portugal

Locker TTW (Through-the-wall)

The Locker TTW (Through-the-wall) is an innovative solution that provides 24-hour customer engagement and contactless services, even when the store is closed. It seamlessly integrates into the CTT store, using existing space and amenities without sacrificing store area or invading the public space.

The lockers can be installed in storefronts, enclosed by glass, or within the store’s walls. They serve as a catalyst for multichannel logic and seamlessly integrate with the CTT app, enabling processes to be initiated in the app and completed at the locker, such as payment, labelling or package weighing. The locker system is fully integrated with the CTT locker network, accessible to any carrier, and comes with its own software (developed in house with CTT’s engineering team) allowing full feature customization, occupation optimization, improved urban logistics, and reduced carbon footprint.

The modular design allows for easy customization based on store requirements, without the need for additional construction works. This flexibility enables various configurations based on business needs and the ability to adapt to future changes. Due to the modular nature of lockers they can accommodate various functions, such as drop-off points, item collection, returns, or even additional services like selling stamps or shipping supplies. This adaptability allows the store to evolve their locker system as their needs change over time.