website logo
  • Search
  • Français
  • Home
  • Albania 2025
    • Welcome
    • Posta Shqiptare
    • Getting there
    • Accommodation
    • Tourist Attractions
  • Event
    • Timetable
  • News
  • Contact
  • Home
  • Albania 2025
    • Welcome
    • Posta Shqiptare
    • Getting there
    • Accommodation
    • Tourist Attractions
  • Event
    • Timetable
    • PostEurop extranet
  • News
  • Contact
  • Search
  • Français
Loading...

Innovation Award

Germany

Poststation – 24/7 automated self-service touchpoint

Currently the Deutsche Post AG is obliged by regulation, to ensure the sale and shipment of letter and parcel products by person operated branches in municipalities with more than 2,000 inhabitants.

The project’s objective was the development of an automated touchpoint ( Poststation ), that offers all essential products and services of a small person operated branch while being available 24/7. Therefore, the Poststation can potentially be deployed at vacant locations or replace small person operated branches.

The series product was launched in August 2023 and right now in Mai 2024, more than 600 Poststations run stable with a high system availability of >98% and are used by thousands of customers.

The customer has the option of contacting a customer advisor and receiving help with the products and functions offered via video consultation.

In a survey with 700 participants, customers rated the Poststation with a Net Promoter Score (NPS) of 66 and a satisfaction rate of 9.0 (1-10).

“Our customers have made a clear decision: they want digital, modern and smart solutions. Above all, the ability to use postal services and products 24/7 is increasingly in demand. We are responding to this,” says Holger Bartels, Head of Multichannel Sales at Deuts che Post DHL. “The Poststation is an additional service for our customers and complements our local services. With our Poststations , we can offer postal services for letters and parcels at attractive locations day and night for our customers,” says Bartels. “Today, automation solutions are alr eady making our daily lives easier in many our daily lives, for example in the form of ATMs, ticket machines and DHL Packstations . Now we are taking the next logical step with our Poststation and tightening up our network even further.”

Awards

  • About The Awards
  • Innovation Award
  • CSR Coups de Coeur Awards
    • Employees
    • Economy
    • Environment
  • EUROPA Stamps
  • Linkedin
  • Facebook
  • Twitter
  • Albania 2025
    • Posta Shqiptare
    • Getting there
    • Accommodation
  • Event
    • Timetable
  • News
    • Latest News
  • Contact
    • Contact Details
    • PostEurop extranet
  • Terms of Use & Privacy Policy
Website by Zinc Design
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. However you may visit Cookie Settings to provide a controlled consent.
Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience. See the detailed description of the used cookies.
Necessary
Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non Necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

Save & Accept