CSR Coups de Coeur Awards - Employees

France

Tester group of employees with disabilities

With 14,000 disabled employees, La Poste is the first employer of people with disabilities in France. In January 2022, La Poste conducted a survey to invite postal employees with disabilities to become part of a group of postal testers with disabilities. The goal was to make new postal solutions, especially digital ones, more accessible. As a result, from all parts of the group and across France, 700 volunteer postal employees agreed to disclose their type of disability and location.

This enables to arrange usability tests based on the profiles requested by the marketing departments or HR departments which make the demand. The goal is that this group of testers will eventually test all La Poste offers. The objectives are to change the outlook on postal employees with disabilities by allowing them to contribute to the creation of value for the company, to make La Poste products and services more accessible and to take into account the specificities of employees with disabilities in new HR processes.