CSR Coups de Coeur Awards - Economy

Romania

Romanian Post extends STEP HEAR system nationwide in 47 post offices

Romanian Post has extended, nationwide, the STEP HEAR system dedicated to blind and visually impaired people to help them access postal services without the need for an attendant. Thus, we have extended the pilot project of STEP HEAR system, initiated last year at Post Office No. 39 in Bucharest, with the support of the Romanian Association of the Blind.

The Step-Hear system consists of an app that is downloaded free of charge to mobile phone and, when interfaced with the sensors installed in the post office, will communicate a pre-recorded audio message containing all the necessary information for customer movement and accessibility. This will allow people with visual impairments to manage their own way inside post offices, just by using this app.