Innovation Award

Portugal

Helena, CTT’s new assistant / ChatGPT

Helena is CTT’s new assistant for Customer Support. Powered by Generative AI, she is able to interact with our customers, in natural language, and help them get their questions solved.

She is present in our Live Chat channel, in our site, and through our WhatsApp and Facebook channel, and she is able to answer to customer’s queries, mixing the power of Generative AI with transactional capabilities.

CTT believes that the chatbot is a game-changer, and we are planning to expand the chatbot to other channels and other areas of the company.