CSR Coups de Coeur Awards - Employees
Portugal
CTT are a “Family-Responsible Company” – EFR Certification
2020: In a pandemic context and with a new social paradigm, other types of needs related to the well-being of employees emerged, namely holistic support for CTT people, not only in their professional dimension, but also personal and familiar. In this context, the CEO challenged the HR team to obtain the EFR certification.
2021: Responding to the challenge, the process was initiated, and the project team was formed, which developed the stages according to the demand standards for the certification, involving the entire company in the collection of inputs and in listening processes.
On July 28th of 2022, after all stages and audits were completed, the EFR certification was awarded by the Fundacion Mas Familia to the Group companies CTT, CTT Expresso and CTT Contacto.
2023: Further measures were developed and Payshop was added to the scope of certification.
2024: Spread over 5 pillars, the following conciliation measures are in place: 43-CTT, 28-CTT Expresso, 28-CTT Contact and 29-Payshop.