CSR Coups de Coeur Awards - Economy

Estonia

Omniva Personal Postal Service

To better meet the needs and desires of our clients, Omniva has developed a personal postal service that replaces the need for post offices and postal points. As our customers no longer wish to visit post offices, we are closing locations with low visitation and offering a personal postal service instead—completely free of charge in rural areas—bringing the services provided at post offices and postal points directly to the customer’s home.

The personal postal service allows an Omniva courier to visit the client’s home or workplace to offer necessary services and goods. From the courier, customers can purchase stamps and envelopes, send letters and packages, pay bills, receive deliveries, and order newspapers and magazines. Additionally, products ordered from e-shops can also be returned through the personal postal service if needed.