Innovation Award

Portugal

The regulation changes for inbound mail in European Union forced a transformation in postal operations across Europe.

To prevent a massive manual workload on the relation with our clients and customs authorities, a new streamlined and automated process was deployed from July 1st.

It was impossible to scale up the previous process to meet the new regulations’ challenges.

An innovative operational model was developed, supported by a new sorter equipped with custom-developed OCR (focused on international packets and boosted with a machine learning engine), and in an event-driven workflow that manages everything from the communication with customs to the decision server hosted on the cloud that handles all business rules and has online integration with the sorter.

This new model assisted by a more efficient internal logistics (bulk downloading and new storage units foldable and stackable for easy handling and storing) is prepared to automatically process almost 70k new packets every day in a fully transparent and customized operation.