Innovation Award

Malta

The capture of the Proof of Delivery in an electronic format has helped MaltaPost p.l.c. capture this information electronically and also made storage/retrieval of such data simpler.

When the parcel lockers were originally introduced in Malta, the digital signature was not part of the initial service.

Since the locker is equipped with touch screen facility, it was decided to enhance the service by adding the customer’s signature for every delivery affected through the parcel lockers (even for untracked Items).

This 24/7 service has enabled MaltaPost p.l.c.’s customers to collect tracked Items (Registered, Expré, Parcels and EMS) when it suited them the most. This service is a success story with MaltaPost p.l.c. customers and tracked items delivered through the lockers have Increased over time resulting in reduced the costs.