Innovation Award

Bulgaria

Mobile application – DIGI

Bulgarian Posts has implemented a web-based mobile application – DIGI, which as a first step will assist customers with the customs clearance process of international inbound postal items. At a later stage, it is envisaged that the application will be developed into an integral platform offering access to a wide portfolio of services – postal, financial, e-commerce, etc.

The solution consists of an external application for customers and an internal application used by employees involved in the customs clearance procedures at the Bulgarian Exchange and Sorting Centre, where the company has a bonded warehouse. Through a few easy steps, recipients of postal items in Bulgaria can provide Bulgarian Posts Plc with all the data required for the customs clearance of these items. The implementation of the application creates a new communication channel between the company and its clients, thus addressing market trends and customer requirements.