CSR Coups de Coeur Awards - Economy

Spain

Correos y Telégrafos S.A : Supporting rural development

ACTIONS

Correos contributes to the Spanish 2030 Agenda by offering postal and citizen-orientated services to rural inhabitants through the diversification of rural services, offered both in post offices and by the postmen at home: cash deposit and withdrawing, send and receive parcels, pay taxes, buy packaging, envelopes or stamps, contract and manage electricity, gas, phone, assurance services, among others.

Among these services, two are specially contributing to the financial exclusion in rural areas: Correos Cash offers the possibility for customers from those bank companies with an agreement with Correos to deposit or withdraw cash at any Correos rural point or post office.

A rural Automatic Teller Machine (ATM) Network has been deployed in towns with less of 3,000 inhabitants.

In parallel, has been developed a technological service platform for citizens, connected to those Administrations and utility companies participating and a project on card payment via postmen’s PDA.

RESULTS and IMPACT

This project has allowed the financial inclusion of thousands of people living in towns where banks are not present, as well as close approach of citizens with the Administration.

It also enabled bringing services from utility companies closer to customers and revitalizing rural villages and small towns.