CSR Coups de Coeur Awards - Economy

Austria

Österreichische Post AG: “next-generation postal services”

ACTIONS

Austrian Post`s innovative pick-up stations demonstrate the company’s commitment to providing cutting-edge self-service options while keeping its focus on people. Austrian Post worked with the Austrian Federation of the Blind and Partially Sighted and Linz-based automation specialists Keba to improve its pick-up stations and ensure that its self-service zones are also accessible to blind and partially sighted people.

Self-service areas now feature an innovative audio guide for blind and partially sighted people at all 494 pick-up stations throughout Austria. Austrian Post will also begin to roll out accessible stamp vending machines and drop-off boxes in the summer.

RESULTS and IMPACT

The concept was awarded two international design prizes and the Zero Project Award 2022. This award is issued by inclusion experts and people with disabilities around the world.